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What is BPO?

Making a decision to outsource a non-core function within your business allows your team to work strategically and focus on the mission-critical aspects of your business.

Our team members are responsible for sourcing top talent to fulfill these roles on your team as well as the actual output for the functional area. Throughout a program, they are held accountable to established KPIs and SLAs and are responsible for recruiting, managing, developing and mentoring the resources working on your behalf.

Optimizing your process with Advantage Global BPO means increasing talent quality, service, and productivity while decreasing costs – our model for delivering the greatest return on human capital in the industry. 

Critical, non-core functions we support

  • Shared Services
    • Administrative
    • Reception & Conference Center Services
    • Mailroom
    • Reception 
  • HR Outsourcing
    • Recruiting Coordination
    • New Hire On-boarding
    • Internship Programs
    • Training Coordination
  • Contact Center
    • Inbound
    • Outbound
  • Manufacturing
  • Distribution
  • Education Services
    • Managed Substitute Teacher Staffing Services

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Benefits of BPO Partnership

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Centralized operations for certain functions; Decrease time to fill; Increase candidate quality; Manage the end to end recruitment and team management, as well as continuous improvement processes

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Focus on core competencies, process management, KPI’s to increase production and reduce costs

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Current team can focus on employee acknowledgements, training and support, safety training, employee classifications, and co-employment issues

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Delivers ROI through reduced employee cost by way of retention and benefits, decrease risk management issues, and reduce overall operational costs

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Delivery of a detailed suite of reporting and dashboards reviewing and managing KPI’s to company SLA’s

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Strategic focus on diversity and inclusion initiatives supported by an extensive suite of analytics and reporting capabilities

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